Terms of service

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Atenza Home Appliances - Terms of Service

Welcome to www.atenzahomeappliances.co.ke. By using our website, you agree to comply with and be bound by the following terms and conditions:

1. General

Atenza Home Appliances is a retailer of home appliances, electronics, and accessories. These Terms of Service govern your use of our website and services. By accessing or using any part of the site, you agree to be bound by these terms.

2. Products & Pricing

We aim to provide accurate product descriptions and pricing. However, Atenza Home Appliances reserves the right to correct errors, change prices, or update information at any time without prior notice.

3. Orders & Payment

All orders are subject to availability and confirmation. We accept secure online payments through approved payment providers. Once your order is placed, you will receive an email confirmation.

4. Shipping & Delivery

We deliver within Kenya to locations covered by our courier partners. Delivery timelines may vary depending on your location and product availability. Delivery fees are clearly indicated at checkout.

5. Returns & Replacements

Please refer to our Returns & Replacement Policy for details on eligible returns and replacements. Returned items must be in original packaging with all accessories intact.

6. Warranty

Most products come with a manufacturer’s warranty. Warranty terms vary by product and brand. For warranty claims, please contact the authorized service center or our customer service team.

7. Limitation of Liability

Atenza Home Appliances will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy Policy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.