Refund policy

 

Atenza Home Appliances Return & Replacement Policy

Consumer Electronics & Accessories
(Items like speakers, headphones, computer accessories, smart devices, etc.)
🗓 1-Day Free Replacement
If your item arrives damaged or incorrect, you can request a free replacement within 1 day of delivery. Kindly return the product in its original packaging, with all tags, manuals, warranty cards, and accessories intact.

Large Home Appliances
(Fridges, Washing Machines, Dishwashers, Air Conditioners, etc.)
🗓 1-Day Return or Replacement
You can request a return or exchange within 7 days if you receive a faulty, damaged, or incorrect item. Exchanges will be processed after inspection. Make sure to keep the appliance in its original condition with all accompanying materials.

Small Appliances
(Microwaves, Blenders, Air Purifiers, Kettles, etc.)
🗓 1-Day Exchange
If the product arrives damaged or isn’t what you ordered, you are eligible for a return within 1 day.Ensure original packaging and accessories are included.

TVs, Laptops, and Mobile Devices accessories
(Laptops, Tablets, TVs & related accessories)
🗓 1-Day Free Replacement
Get a free replacement within 1 day for damaged or incorrect deliveries. Device issues? Reach out to the brand service center or the seller as noted on your invoice. Keep all original packaging and extras safe for a smooth return.